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CraftPrice Order Despatch Times

We have been analysing our orders through in 2021 and we are very pleased to announce that our average order turn round from receipt of order, through to picking, packing and despatch is just 4 hours 38 minutes for the year so far.

For interest, we compared this to our orders received via Amazon, where we ship the product ourselves and those orders have an average turn round of 7 hours 36 minutes for the same period. We try to despatch as soon as we can, but there are inbuilt system delays in Amazon. For example it takes a minimum 30 minutes for an order to become visible to us to be able to despatch it and then a further 30 minutes to an hour for the despatch confirmation to update back to the customer. Orders also come through any hour of the day

Finally we have orders through Amazon where they ship directly from Amazon warehouses on our behalf. In the past, they would despatch similar to our despatch times for Amazon orders, but since the Covid-19 pandemic, their performance on our behalf has been poor, averaging over 1 full day. Also they no longer guarantee next day Prime delivery on our products even though the products are Prime eligible. 

We have become very disillusioned with Amazon fulfilment service and will be once again taking our orders in house where we know we can provide a very fast turnaround.

It might take 2 days for Royal Mail to deliver our products and our couriered orders are also received in 2 working days, so if we keep up our despatch times, we are likely to beat Amazon on any day except Sunday.

We are sure you, our customers would like the faster turnaround we can provide and now that the Covid-19 pandemic is receding in the UK, we will revert to our 1st class delivery service from early July 2021 to make sure you get your orders even quicker.

So, if you want your tape pens fast, order them from here ! All orders we receive by 2pm each day will be despatched same day, if we despatch through Royal Mail.

Courier services are used generally for a minimum 2 sets of 12 tape pens, or any of our smart products. Orders received by 11:30 am will be despatched same day courier too, or next morning for later orders. 



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