We will accept craft and home product returns from customers within 28 days of our despatch, which are in an original unused condition, in other words, resaleable. Return postage is payable by the customer in these instances.
Where a product to be returned had an associated free product as part of a promotion, then the normal full value of the promotional free product will be deducted from the value of the product returned, if the original product is returned within one year of initial sale and despatch.
We do not accept any returns of perfume oils which have been used by a customer for health and safety reasons. However we will gladly replace any perfume oils which may have been broken in transit, or the incorrect product has been sent. We will cover return and re-send postage for any of these events,
If you change your mind and want a different perfume oil than the one you purchased, we will gladly replace it for you, again provided the original perfume oil is unused. The customer is responsible for return postage and re-send postage in these instances.